FAQ page

What types of products do you offer?

Vitelli Premium offers an exclusive selection of luxury watches, combining timeless design with precision craftsmanship. Our collections are curated for those who seek authenticity, elegance, and high-quality materials.

How can I place an order?

To place an order, simply visit our website, select your preferred watch model, and add it to your cart. Once your selection is complete, proceed to checkout and follow the provided instructions. We accept multiple secure payment methods.

What are the shipping times?

Orders are processed within 1–2 business days, and delivery is estimated within 5–7 business days after processing, depending on the destination. We offer free shipping on all orders within Italy.

What is your return policy?

We accept returns within 14 days from the delivery date, provided that the watch is in its original condition and unworn. For further details, please refer to our Return Policy.

How can I contact customer service?

You can reach our customer service team via email at sac@vitellipremium.com or by phone at +5562993913637. We are available Monday through Friday, from 9:00 AM to 5:00 PM.

Do you offer authentic and certified products?

Yes, every Vitelli Premium watch comes with a certificate of authenticity and warranty, ensuring that you receive a genuine product of the highest quality.

Can I modify or cancel my order after placing it?

It is possible to cancel your order within two hours of purchase by contacting our customer service team. If the order has already been shipped, please refer to our Return Policy for further steps.